Frequently Asked Questions

You will meet with a HSF Application Assistor at one of our many enrollment sites across the city. Please see How Do I Apply for more information.

You can enroll at any of several enrollment sites located across the city. Please see How Do I apply for more information.

In most cases, yes. Check with your HSF Application Assistor during your enrollment appointment.

To keep your access to health services, participants must reapply for Healthy San Francisco every twelve months. This means that every year, you must meet with a HSF Application Assistor to fill out a new application and submit updated copies of some documents. Please see Time to Renew for more information.

For general questions or to apply or renew your HSF coverage, Customer Service representatives are available Monday through Friday from 8:30am to 5:30pm. HSF Customer Service can be reached in the following ways:
Participants & Visitors: (415) 615-4555
TDD/TTY for People who are Deaf, Hard-of-Hearing, or have Speech Disabilities: (415) 547-7830
Email us at
Write us at: Healthy San Francisco, P.O. Box 7146, San Francisco, CA 94120

Your Healthy San Francisco coverage will expire 12 months after you enroll on your Coverage Start Date if you do not renew. In order to ensure continuous coverage, be sure to schedule an appointment as soon as possible. You need to make sure that you don’t lose your Healthy San Francisco services, your Medical Home or your doctor.

To renew your HSF coverage, make an appointment with an Application Assistor at your Medical Home, or any other HSF Enrollment Site by clicking here

In order to get a new HSF ID card, please call Healthy San Francisco Customer Service at (415) 615-4555.

You can find a complete list of Medical Homes by clicking here. Medical homes can open and close at any time. For more information about the status of a HSF medical home, please contact HSF Customer Service at (415) 615-4555.