Frequently Asked Questions
What is Healthy San Francisco?
Healthy San Francisco is a program designed to make health care services available and affordable to uninsured San Francisco residents. It is operated by the San Francisco Department of Public Health (DPH).
How do I apply?
You will meet with a HSF Certified Application Assistor at one of many enrollment sites across the city. Please see How do I Apply for more information.
Where do I apply?
You will enroll at an enrollment site located across the city. Please see How do I apply for more information.
What documents should I bring when I apply or re-enroll?
You will need three (3) types of documents. Please see Necessary Paperwork to Enroll for more information.
Will I be able to keep the same medical home when I re-apply?
Why do I have to renew?
To keep your access to health services, Participants must reapply for Healthy San Francisco every twelve months. This means that every year, you must meet with a Certified Application Assistor to fill out a new application and submit recent copies of some documents. Please see Time to Renew for more information.
Who do I contact?
Healthy San Francisco can be reached in the following ways: Customer Service representatives are available Monday through Friday from 8:30am to 5:30pm.
- Participants & Visitors: (415) 615-4555
- TDD/TTY for People who are Deaf, Hard-of-Hearing, or have Speech Disabilities: (415) 547-7830
- email us at firstname.lastname@example.org
- Write us at: Healthy San Francisco, P.O. Box 7146, San Francisco, CA 94120
How much does the program cost?
There are two types of fees, Participant and Point of Service Fees. Fees will vary based on your income. Please see "Fees" for more information.
How much does it cost me to renew?
There are no costs to renew.
When will my coverage expire?
Your Healthy San Francisco coverage will expire 12 months after you enroll on your Anniversary Date if you do not renew. Renewal appointments fill up quickly, so be sure to schedule an appointment as soon as possible. You need to make sure that you don't lose your Healthy San Francisco services, your Medical Home and doctor.
Where can I go to renew?
To renew your HSF coverage, make an appointment with a Certified Application Assistor at your Medical Home. You can also download a printable version of the Healthy San Francisco Enrollment Sites to find an appointment location by clicking here.
What is a Medical Home?
A Medical Home is the facility (in most cases, a clinic) where a primary care provider will provide your medical care. Participants access medical services through their Medical Home. It is the first place a Healthy San Francisco Participant should call with questions about medical care or treatment.
Do I have a Primary Care Provider?
Healthy San Francisco Participants select a medical home where they receive primary health care services. At some medical homes, Participants may have a Primary Care Provider (PCP), or health care professional they will see during their clinic appointments.
Can I change my Medical Home?
Participant requests to change their medical home during the enrollment year can be made only by contacting HSF Customer Service and ONLY for at least one of the following reasons listed here.
What services are covered?
For a complete list of covered services please see Covered Medical Services for more information.
What services are not covered?
For a list of non-covered services please see Covered Medical Services for more information.
How do I get a new ID card?
You can order a new ID Card at any time. Please see Order a Replacement ID Card for more information.
How do I file a complaint?
We are here to help. Please see Healthy San Francisco Customer Service for more information about filing a complaint.
What will happen to HSF after HealthCare Reform goes in effect?
The Healthy San Francisco Program will continue to provide access to San Francisco residents ages 18-64 with income limits from 0-500% of the Federal Poverty Level, who do not have health insurance or are ineligible for health insurance through either Medi-Cal or Covered California.
Which Medical Homes are open?
You can find a complete list of Medical Homes by clicking here. Medical homes can open and close at any time. For more information about the status of a HSF medical home, please contact HSF Customer Service at (415) 615-4588.
What pharmacies can I go to?
Pharmacies are linked to your Medical Home. Please refer to the Medical Home Directory for more information.
What if I need to see a Specialist?
Specialty care must be coordinated with your health care provider at your Medical Home. Some Medical Homes have specialists on staff who can treat you. Others will refer you to specialists at one of the hospitals in your Medical Home Network. Please contact your health care provider at your Medical Home for all health concerns.
What happens if my employer started paying for my health care?
Healthy San Francisco is a health access program with limited services. If you have access to employer coverage, health Insurance is always better. If your employer has made a payment on your behalf to the City Option Program, visit www.sfcityoption.org for more information about how you can use those funds for health care.
What happens if my employer made a contribution for me through the City Option?
If your employer has made a payment to the City Option Program on your behalf, you will be mailed an information packet with details on how to use those funds. If you do not receive a packet, you may call (415) 615-4500 for more information about your account. For more information about the City Option Program, visit www.sfcityoption.org.
Does Healthy San Francisco Cover Dental or Vision?
No. Healthy San Francisco does not currently cover dental or vision services. Please see Covered Medical Services for more information.
Where do I go for Behavioral Health Services?
Please see Behavioral Health for more information.
How do I comply with the Health Care Security Ordinance as an employer?
The San Francisco Health Care Security Ordinance (HCSO) is enforced by the Office of Labor Standards Enforcement. For more information about the HCSO, please visit the Office of Labor Standards Enforcement website at www.sfgov.org/olse/hcso. To contact the Office of Labor Standards Enforcement with specific questions, please email HCSO@sfgov.org or call
(415) 554-7892. The City Option Program is one option for Employers to comply with the Health Care Security Ordinance. Our program includes Healthy San Francisco and Medical Reimbursement Accounts for employees. Please visit the City Option website at www.sfcityoption.org for more information.
How do I make payments to Healthy San Francisco on behalf of my employees?
The City Option Program includes Healthy San Francisco and Medical Reimbursement Accounts for Employees. Please visit the City Option website at www.sfcityoption.org for more information.