Time to Renew
To keep getting care through Healthy San Francisco (HSF), you must reapply every twelve months. This means that every year, you must meet with a Certified Application Assistor. Together, you will fill out a new application and submit recent copies of required documents.
There are two easy steps to renew your HSF coverage:
1. Watch for your yearly renewal letter in the mail.
The day you are accepted into HSF is called your anniversary date. Each year that you are in the program, you will get a renewal notice in the mail before your anniversary date.
2. Once you get your renewal notice, make an appointment with a Certified Application Assistor at your Medical Home.
Their contact information will be in the renewal letter you get. It is your job to make sure that you renew before your anniversary date. If you don’t renew each year, you will be disenrolled from HSF.
If you move, be sure to call HSF Customer Service right away at 1(415) 615-4555. If we do not have your most current address, you may not get the renewal letter, and you risk being disenrolled from the program.
If you are unable to get notices by mail, call your Certified Application Assistor for help.
You may be disenrolled from HSF if you:
- Don’t renew your HSF coverage
- Move outside of San Francisco
- Get health insurance
- Become eligible for government-sponsored health insurance like Medi-Cal or Medicare
- Do not pay any required participation fees
- Are found to have made untrue statements in your application or renewal materials
- Misuse the program