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Healthy San Francisco Customer Service

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Are you having a problem with the HSF program or HSF services? If this happens, try talking about it with your doctor or someone at your Medical Home. This is often the best way to fix the problem.

If your problem still isn’t fixed, call Healthy San Francisco Customer Service for help. You can reach HSF Customer Service at 1(415) 615-4555, Monday through Friday, 8:00am to 5:00pm.

You can:

  • File a formal complaint by phone through HSF Customer Service
  • Send a written letter to:

    Healthy San Francisco
    P.O. Box 194287
    San Francisco, CA 94119-4287

    • In your written letter, please share:

    • Your contact information (name, phone number and email address) so we can follow up with you about your complaint
    • The 14-digit ID number on your Healthy San Francisco ID card
    • A description of your complaint

    In your description, please tell us:

    • All about the problem, in detail
    • What has been done so far to fix the problem
    • What you would like someone to do to fix the problem

You will not be dropped from the program for filing a complaint.